My Basket- What kind of information we collect and hold about you
- How and why we collect your information
- What we do with that information and who we share it with (and when)
- Keeping your information safe
- Your rights
- All current and past patients, clients, customers, staff whose personal information we have collected.
- All individuals whose personal information is collected in relation to the products and services offered by the Healthia Group.
- All individuals whose personal information is collected by us in the course of our functions and activities, such as service providers, contractors etc.
- Name, date of birth, mailing and street address, email address, contact numbers
- Information about your family or relatives or key contact people
- Health fund details
- Any government identifiers such as Medicare number, DVA number. However, we do not use these for the purposes of identifying you in our practice
- Other health and information about you such as a record of your symptoms, your relevant medical history, the diagnosis made and the treatment decisions made. Other information could include:
- Specialist report
- Test results
- Your prescriptions
- Your healthcare identifier
- Other information for the purpose of providing care to you
- Occupation and employer
- Lifestyle and hobbies
- Payment details
- Details of products you have purchased, both online and in person, from our clinics
- Any information that relates to you that you provide to us directly through our website, email, written letters and phone conversations.
- Directly from you when you give us your details (e.g., by completing a new patient/client form, face-to-face, over the phone or an online form, by entering a competition or leaving your information on a message system)
- From a person responsible for you
- Purchase over-the-counter or online products
- Enquiry or complaint
- Incoming call list
- Third party when we are permitted by law to do that e.g.,
- Third party government agencies (like the Department of Veteran Affairs and Medicare)
- Private health insurers
- Solicitors, lawyers and worker’s compensation companies
- Medical professionals (such as general practitioners, allied health professionals, specialists etc).
- Administrative purpose in running our clinics
- Billing purposes
- Accreditation and quality assurance activities to improve individual and community health care and practice management
- Direct marketing purposes, mail and email reminders
- For the purposes of research and statistical analysis (only de-identified information is used unless otherwise specified)
- To comply with any legislative or regulatory requirements
- Sending communication to you about our products and services
- Advise you if a clinic will be closing down, merging or relocating
- Contact you in the event we have received a special order
- Update your records and keep your contact details current
- To comply with our legal obligations (e.g., mandatory reporting under legislation, responding to a court order or subpoena)
- To consult with other health professionals involved in your healthcare, including health care providers outside the Healthia Limited Group
- For use by a multidisciplinary treating team
- If you have a My Health Record, to upload and to download personal information about you from it
- To get test results from diagnostic and pathology services
- To claim on insurance
- To communicate with your health fund, with government and other regulatory bodies such as Medicare
- To help us manage our accounts and administrative services (e.g., billing or debt recover, arrangements with health funds, pursuing unpaid accounts etc)
- Provide patient and clients with products and services, advise of upcoming promotions, specials and sales
- Respond to enquiries and online orders
- To improve our products and services
- Develop and improve our website
- Remind clients of upcoming appointments in the form of a phone call, SMS or email
- Advise clients and prospective clientele of meetings
- Inform a patient or client they have won a competition
- To transfer your records on the sale of a clinic at which you have been treated
- Respond to complaints and compliments you have made
- To lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to a public health or safety
- To help in locate a missing person
- To establish, exercise or defend an equitable claim through the My Health Record
- To prepare the defence of anticipated or existing legal proceedings
- To discharge notification obligations to liability insurers
Cookies
When you visit a Healthia Group website, the server/s may attach a ‘cookie’ to your computer’s memory. A ‘cookie’ assists us to store information on how visitors to the website use it and the pages that may be of most interest. This information may be used to provide users of your computer with information that we think may interest the users of your computer. However, this information is not linked to any personal information you may provide and cannot be used to identify you. If you would prefer to disable this feature, it can be done in your web browser preference, however some features on our website may be dismantled by such action. By providing any details through the website, you grant us full consent to have that information. YOUR RIGHTS Your right to seek access to and if required correction of the records we hold about you You can request to have copies of their personal information, clinical notes, images and reports sent to you or a third party by contacting one of our centres to obtain a Release of Personal Information Consent Form. Your personal information will not be released unless a consent form has been signed, received and processed by the privacy. We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:- For the purposes and uses for which we have advised that we are collecting it, and for related purposes that you would reasonably expect
- Where we have the consent by you to do so
- As required by law, or
- Under other circumstances where permitted under the Act.